Customer Information Center

Everything you need to know, all in one place

What to expect when you hire us:

At F.M. Berkheimer, we want the process of upgrading your home's comfort system to be as simple and stress-free as possible. From your initial phone call to the completion of your installation and beyond, our team is here to guide you every step of the way.

1. Give Us a Call

When you contact us about a new heating or cooling system, water heater, or other installation, our team will gather some basic information to get started. This includes your name, phone number, home address, and email address.

We'll then schedule your free in-home estimate at a time that works for you.

Appointment days: Monday through Friday
Available times: Between 9:00 AM and 3:30 PM
Appointment length: Approximately 60–90 minutes

During your appointment, we'll discuss your needs, evaluate your home, and help determine the best options for your comfort and budget.

3. Approve Your Proposal and Submit Your Down Payment

Once you've signed your proposal, we'll email you an invoice for a 50% down payment to get the process moving.

If you're using financing, we'll contact you by phone to coordinate the next steps instead of requesting the standard down payment.

After we receive your down payment, our team will reach out to schedule your installation date.

We'll work with you to find a date that fits your schedule and coordinate the details to help ensure everything is ready for installation day.

Our business hours are Monday through Friday from 7:00am - 4:30pm. On Monday, Tuesday, Thursday and Friday our install crew will arrive for the job between 8:00am / 8:30am. On Wednesday jobs they will arrive between 8:30am / 9:00am

7. Your First Year of Coverage and Maintenance

We want you to feel confident in your investment long after installation day.

With every new heating or cooling system installation, you'll receive one year of free labor coverage, along with the maintenance visits included with your installation. Depending on your system, this includes one or two maintenance visits during the year.

Please note: Water heater installations are excluded

We'll also reach out when it's time to schedule your first maintenance visit. Depending on the type of system installed, you'll receive a maintenance reminder approximately five or eleven months after installation.

As your first year of coverage comes to an end, we'll send you an offer to enroll in one of our service agreements.

A service agreement helps you stay on top of routine maintenance and keep your heating and cooling system operating as it should. Our goal is to help you protect your investment and keep your home comfortable for years to come.

2. Receive Your Estimate

After your in-home appointment, we'll email you a proposal outlining your recommended options and pricing.

Take your time reviewing the proposal and deciding which option works best for your home and budget. When you're ready to move forward, you can sign your selected option online for a convenient, hassle-free experience.

5. Installation Day

Our team will arrive to complete your installation and get your new system up and running. We'll work carefully in your home and make sure your new equipment is installed properly.

Once the job is complete, we'll make sure everything is in working order and go over any important information you need to know about your new system.

The equipment information packet will be left with the indoor unit so our future technicians can access it if needed.

After your installation is complete, we'll send you an invoice for the remaining 50% of your balance. You can expect to receive this invoice by email or mail depending on your preferred method.